Before research begins
A duplicate order or cancellation received before work starts should normally be eligible for a full refund.
The $49 document review is paid through Stripe after submission. Research may begin immediately after payment confirmation. If we cannot fulfill the stated scope or deliver the service, you may request a full refund. Cancellation before research starts is eligible for a full refund. Contact support with the manual case reference for cancellation, a duplicate payment, non-delivery or a service issue after work begins. Mandatory consumer rights are not limited by this policy.
After research begins
Refunds may be limited once automated research and report generation have started. A duplicate charge, confirmed delivery failure, or report generated for the wrong entity will receive individual review.
Monthly plans
You can manage or cancel a monthly plan from your account. Cancellation applies to future renewals; unused report allowances do not roll over or convert to cash unless required by law.